Reference

How ultra3 Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Account Data ProtectionPayment PrivacyLocal Wallet SecurityTransparent RetentionYour Rights

Explore the Lobby Read FAQ

DATA HANDLING PRACTICE

Explore How We Protect and Manage Your Data

Your privacy depends on how we build systems, not just what we write in a document. Below are the specific practices we follow when handling personal information linked to your ultra3 account — from the moment you create it to the point you choose to close it. Each practice reflects the way mobile-wallet users in Bangladesh actually interact with the platform.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are depositing via Nagad on your phone or checking your balance from a desktop browser, the data moving back and forth cannot be read by anyone in between.

Cookie and Session Management

We use session cookies to keep you logged in and remember device preferences. These are functional, not advertising cookies. You can clear them at any time through your browser settings, though doing so will log you out of your current session.

Account Security Layers

Your account is protected by a password plus OTP verification sent to your registered mobile number. If someone tries to access your wallet from an unrecognised device, we block the attempt and notify you immediately through your phone.

Data Retention Policy

We keep your records active while your account is open. After you request closure, we retain certain transaction data only as long as applicable regulation requires. Once that window passes, records are permanently deleted from our systems.

Third-Party Sharing Limits

We share data only with bKash, Nagad or Rocket payment handlers to complete your transactions, and with fraud-prevention partners when suspicious activity is flagged. We do not hand your information to advertisers or data brokers under any arrangement.

How to Request Changes

Log into your account, open settings, and submit a data correction or deletion request. You can also email our data team directly. We process change requests subject to identity verification — this protects you from someone else altering your records.

Browse Our Full Privacy Commitment

ultra3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ultra3, we collect personal details such as your name, phone number, email address, and the mobile wallet identifier you use for deposits and withdrawals through bKash, Nagad or Rocket. We store this information to verify your identity, process transactions, prevent

1
fraud, and respond to your support requests. We do not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors strictly to complete your deposit or withdrawal instruction — for example, when you send funds from your bKash app
2
to your ultra3 wallet, we exchange only the transaction reference and amount with the payment handler. We use encryption for data at rest and in transit. Session data and device identifiers help us recognise your phone or browser so you can pick up where you left
3
off without re-entering credentials each time. We retain account data for as long as your account remains active, plus any period required by applicable regulation in your jurisdiction. You may request a copy of the data we hold about you or ask us to delete your
4
account and associated records by contacting our support channels. Processing of such requests depends on local law and eligible regions. Cookies and similar technologies are used for session management and platform analytics — we do not run behavioural advertising trackers. Our approach to data handling may
5
change; if it does, we will notify you through your registered contact method before any new terms take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP

Open a Privacy Request With Our Team

If you have questions about how your data is used, or you want to exercise any of your privacy rights, reach out through any of the channels below. Our team handles data-related queries as a priority so you get a clear answer without unnecessary waiting. Whether you want to know what information we store or need something corrected, we are here to help.

Check Common Questions About Your Data

Below are the questions we hear most often about how personal information is handled on ultra3. If your specific concern is not covered here, reach out through live chat or email and our data team will respond directly to your situation.

We collect your name, mobile number, email address, and the wallet identifier you use for bKash, Nagad or Rocket transactions. We also store device and browser information so we can recognise your sessions and keep your account secure across logins.

No. We do not sell or provide your personal information to advertisers, data brokers or marketing platforms. The only third parties that receive any data are payment processors and fraud-prevention partners, and only the minimum needed to complete a transaction or flag suspicious activity.

Log into your account, go to settings, and open the data and privacy section. You will find an option to request a data export. Once verified, we compile the file and make it available for download within a few working days, depending on your local jurisdiction.

Yes. Submit a deletion request through your account settings or by contacting our support email. We verify your identity first, then proceed with removal. Some transaction records may be retained for the period required by local regulation before final deletion.

We use functional session cookies to keep you logged in and remember device preferences. We do not run advertising or behavioural-tracking cookies. You can disable cookies through your browser settings at any time, though this will end your active session.

Transaction data is encrypted both in transit and at rest. We store only the reference number and amount — we never hold your mobile wallet PIN or bKash, Nagad or Rocket app credentials. Payment handlers receive only what is needed to confirm a deposit or withdrawal.

Yes. If we update this policy in a way that affects how your data is handled, we send a notification to your registered phone number or email before the new terms take effect. You can then review the changes and decide whether to continue using the platform.

Reach our data team through live chat or the support email listed in your account settings. Describe your concern and include your registered mobile number so we can locate your records. We treat data-mishandling reports as high priority and respond as quickly as possible.

Our platform availability and the specific privacy rights you hold depend on your local law and eligible regions. This policy describes our general data practices. Where local regulation grants you additional rights, we honour those as part of your account relationship with us.

Once you close your account, we retain transaction records only for the period mandated by applicable local regulation. After that window expires, all personal data tied to your account is permanently removed from our active databases and backup systems.

How ultra3 Handles Your Personal Information

Explore How We Protect and Manage Your Data

Encryption in Transit

Cookie and Session Management

Account Security Layers

Data Retention Policy

Third-Party Sharing Limits

How to Request Changes

Open a Privacy Request With Our Team

Check Common Questions About Your Data

01 What personal data does ultra3 collect when I create an account?

02 Does ultra3 share my data with advertisers or marketing companies?

03 How can I download a copy of all the information you hold about me?

04 Can I ask ultra3 to delete my account and all associated records?

05 What cookies does ultra3 use and can I disable them?

06 How does ultra3 protect my bKash or Nagad transaction details?

07 Will ultra3 notify me if the privacy policy changes?

08 Who can I contact if I believe my data has been mishandled?

09 Does this policy apply to all regions where ultra3 is accessible?

10 How long does ultra3 keep my data after I stop using the platform?

Related pages