Reference

Check the Rules That Shape Your ultra3 Experience

These terms define how your account works, what you agree to when you deposit or withdraw through bKash, Nagad, or Rocket, and how we handle disputes. We keep the language direct so you can find what matters without scrolling through dense legal blocks.

Account RulesPayment TermsWithdrawal ConditionsDispute ProcessEligibility Criteria

Explore the Lobby Read FAQ

HOW WE ENFORCE TERMS

Browse How We Protect Accounts and Data

We do not just publish rules and walk away. Every clause in these terms maps to an operational process — from how we verify wallet ownership before a payout, to how we store your personal data. Below are the key mechanisms that keep your account secure and our policies enforceable. Where data processing applies, we act within the constraints relevant to your region.

Wallet Verification

Before your first withdrawal, we confirm that the bKash, Nagad, or Rocket number matches the name on your account. This prevents unauthorised cashouts and protects your balance from third-party access attempts.

Data Retention

We store account data only as long as your account is active plus a limited period after closure. Transaction logs are kept for dispute resolution. You can request a summary of stored data through our support channels.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can disable non-essential cookies in your browser settings without losing core account functionality.

Account Security

Your account is protected by a PIN and OTP sent to your registered mobile number. If you suspect unauthorised access, contact us immediately so we can freeze the account while we investigate and reset your credentials.

Dispute Handling

If you disagree with a decision — a voided wager, a withheld payout, a restriction — submit a dispute through live chat or email. We review within a defined window and communicate the outcome with a written explanation.

Change Requests

You can update your registered details — phone number, email, linked wallet — by verifying your identity through the current contact on file. Major changes like wallet swap require a secondary confirmation step for safety.

POLICY HELP CHANNELS

Reach Us About Any Terms Question

If something in these terms is unclear or you need to raise a dispute, we have direct channels staffed for Bangladesh users. Whether it concerns a withdrawal hold, a wallet mismatch, or an account restriction, you can reach our team without navigating complicated forms. We respond in the order received and aim to resolve policy queries quickly.

Team online

Live Chat

Open the chat icon from any page on mobile or desktop. Describe your terms-related concern and an agent will walk you through the relevant clause or escalate your case if needed.

Email Support

Send a message detailing your account issue. Include your registered phone number and wallet type — bKash, Nagad, or Rocket — so we can locate the transaction and respond with specifics rather than generic answers.

Help Centre

Browse categorised articles covering account eligibility, withdrawal conditions, verification steps, and dispute timelines. Each article links back to the relevant section of these terms for full context.

Open and Read Your Full Terms Below

ultra3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an ultra3 account, you enter a binding agreement with us. This agreement covers every action you take on the platform — from placing a wager on cricket markets or spinning a slot like Gates of Olympus, to moving funds through your bKash, Nagad,

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or Rocket wallet. You confirm that you meet the eligibility requirements set by the jurisdiction you access from. We do not make claims about legality in every region; access depends on your local law and eligible regions. Your account is personal. Sharing login credentials or allowing
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another person to use your account violates these terms and may result in suspension. We reserve the right to request identity verification at any point, particularly before processing withdrawals. Verification may include a photo ID and proof of ownership of the mobile wallet you deposited from.
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If your account is flagged for irregular activity — duplicate accounts, mismatched wallet ownership, or coordinated play — we may freeze the balance pending review. We update these terms periodically. Continued use of your account after a published update means you accept the revised conditions. Major
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changes will be communicated through the email or phone number linked to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Get Answers to Common Terms Questions

We pulled together the questions Bangladesh users ask most about our terms. Each answer points to the specific part of the agreement so you know where to look if you want more detail. These cover account rights, payment conditions, and what happens when something goes wrong.

Your access depends on your local law and eligible regions. If we detect that your location falls outside supported areas, account features may be limited or suspended. We do not guarantee availability in every jurisdiction.

No. Each person may hold one account only. If we identify duplicate registrations — same device, same wallet, or matching personal details — both accounts may be suspended and balances reviewed before any funds are returned.

We ask for a government-issued ID and confirmation that the bKash, Nagad, or Rocket wallet belongs to you. Upload documents through the account settings page. Verification is typically completed before your first cashout is processed.

Deposits from these wallets must come from an account registered in your own name. Third-party transfers are not accepted. The deposited amount is credited to your ultra3 wallet once the mobile money confirmation is received.

We may update terms periodically. Significant changes are communicated via the email or phone number on your account. Continued use after an update means acceptance. You can always review the latest version on this page.

Irregular activity triggers review — this includes coordinated play across accounts, wallet ownership mismatches, chargebacks on deposits, or behaviour inconsistent with normal recreational use. We notify you of the reason when suspension is applied.

Contact support via live chat or email with your account details and a description of the issue. We log the dispute, review relevant transaction and activity data, and respond with a written outcome within our stated review window.

We share data only where operationally necessary — payment processors for transactions, identity verification providers during KYC. We do not sell personal data. Our data practices follow applicable requirements for your region.

If you close your account voluntarily, any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after verification. If we close it for a terms breach, the outcome depends on the nature of the violation.

Submit a request through email support with your registered details. We process deletion within the timeframe required by applicable data standards, retaining only what is legally necessary for transaction records and dispute resolution.

Check the Rules That Shape Your ultra3 Experience

Browse How We Protect Accounts and Data

Wallet Verification

Data Retention

Cookie Usage

Account Security

Dispute Handling

Change Requests

Reach Us About Any Terms Question

Live Chat

Email Support

Help Centre

Get Answers to Common Terms Questions

01 What happens if I access ultra3 from a region where services are restricted?

02 Can I hold more than one account?

03 How do I verify my identity for withdrawals?

04 What are the conditions for using bKash, Nagad, or Rocket deposits?

05 Can ultra3 change these terms without notice?

06 What triggers an account suspension?

07 How do I raise a formal dispute about a decision?

08 Is my personal data shared with third parties?

09 What happens to my balance if my account is closed?

10 How can I request deletion of my data?

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